ASIA’S FIRST AUDIO CAFE AND STORE

You won’t have to choose! We are both a cafe and an audio shop, all in the same space. Talk to us about your playlist or favourite music, tell us where and how you will be using it (sports / on-the-go /home quality listening), and we’ll look for the best fit together.

When you would like a break, put down the music gear, and have a cup of coffee, tea, or cakes that we have on our menu.

We would love to, but we chose to respect brand policies. There are certain brands that restrict sales to Singapore only, hence we’ve locked our online audio store to keep it domestic. However, do contact ushere, or drop us a WhatsApp at +65 93379655, and let us know which item(s) you are looking to purchase. We will be in touch with the next steps.

Please also take time to read this about warranty and service coverage outside Singapore before we ship to you.

• There will be no charge(s) for services and repairs if the item(s) are within the warranty period and terms.
• You’ll just have to cover the shipping costs to and from Singapore. We will take care of shipping costs to and from the manufacturer/ service centre.

In cases where a replacement is necessary within 14 days of receiving the item, we will ship your replacement once your defective item is received, and a tracking number will be provided.

If the warranty period is over, we continue to assist you in getting the item(s) repaired or replaced. There may be a service fee if we are billed by the manufacturer. We will inform you of any charges before we proceed.

While we do not currently have an online reservation system, you can still contact us to inquire about your desired products. Simply fill out our contact form with the details of the audio equipment you wish to acquire, and a member of our team will respond promptly to make the necessary arrangements. We look forward to helping you find the perfect audio gear.

Yes, absolutely! We highly recommend trying our products in our store before making a purchase. At Zeppelin & Co., we believe that the best way to choose the perfect audio equipment is to experience it for yourself. Our unique audio cafe at Sim Lim Square provides a comfortable and relaxing environment where you can listen to and test a wide range of headphones, earphones, and audio players. Our knowledgeable staff in our physical shop will be on hand to assist you, answer any questions, and help you find the best fit for your listening preferences and lifestyle.

Unfortunately, we do not yet have a return / refund policy. We also don't sell returned products as new.

We strongly encourage testing the product in our audio store before making a purchase. Once the purchase is complete, the crew will not be obliged to exchange, return, or refund due to a change of mind or for any other reason.

*** Made-to-order products are strictly non-refundable.

Extended wait times due to customs clearance, manufacturer's or distributor’s fulfillment schedules that are unforeseen will not be granted refunds.

Warranty coverage depends on the brand or distributor's policy. Standard warranty coverage typically ranges between one to two years. All manufacturing defects are covered and all wear and tear or misuse is excluded from the policy.

Examples of inclusions due to manufacturing defects:
1. One side of your earphone / headphone stops working. Item otherwise in good condition.
2. Bluetooth stopped working.
3. Battery stopped charging.

Examples of exclusions due to user-induced defect:
1. Pet chewed on my cable.
2. Cable got caught in door, I pulled, and it broke.
3. Dropped non-IPX rated item in water

Whether you visit our audio store or contact our team, let us know what happened, and we’ll be happy to help the best we can or advise on options. Honesty is the best policy.

Yes, as long as the source is legitimate and from an authorised retailer. Simply visit our audio shop in Sim Lim Square and present the proof of the quoted price. We will keep you anonymous, of course.

Don’t be too quick to throw them away. Let us know which brand / make it is, and you might have the option to replace the earpads from our accessories collection in our physical or online audio store.

We’re not just a retailer. We are consumers too, and we understand what it means to have a safe place to buy quality audio equipment and accessories. We’re here to troubleshoot, advise, and find options with you, even when the warranty period is over.

Instead of sifting through pages of irrelevant content and paid reviews on Google, trust our professionalism, our willingness to listen, and your own ears.

Yes, most definitely! At Zepp, we take a lot of care to source and curate brands from all over the world to your doorstep and convenience.

A good part of this sourcing involves dealing and communicating directly with the brand manufacturers or the official distributors. So rest assured, sit back, and enjoy the products at your disposal.

While many wireless and wired headphones are designed to work seamlessly with mobile devices, certain high-quality headphones are not. 

The most important distinction is this: Imagine your mobile phone. It is meant to do many things, including having wifi, receiving calls, usage of many apps, etc. All these are non-audio related, and these signals cause a large amount of distortion for your audio, as only a very micro small IC chip is dedicated to playing audio in the phone. Hence, the result is the audio you hear, is often distorted, and of low quality since it was never a dedicated device to produce high quality playback. 

Another important reason is primarily due to a technical term called impedance, which essentially measures the electrical resistance of the headphone. Secondly, there is also the need for much higher current. This is the “juice” that will allow the headphones or earphones to feed enough voltage through, which you understand as the sound being fed through.

High-end, audiophile-grade headphones often have a higher impedance, requiring more power to drive them effectively than what a standard smartphone can deliver. Plugging them directly into your phone will likely result in low volume and a significant loss in sound quality, preventing you from experiencing their true potential.

To properly power these headphones and unlock their full performance, you need a dedicated headphone amplifier or a high-quality DAC (Digital-to-Analog Converter) and amplifier combination. If you're unsure whether your headphones are compatible with your device or would like to learn more about the right audio equipment for your setup, we encourage you to contact us. 

Whether you visit our audio shop or reach out to us via our contact details, our team at Zeppelin & Co. can help you find the perfect match for your listening needs.

Determining a product's compatibility with your devices can be complex, as it depends on various factors, including connectors, operating systems, and technical specifications. While you can check the product's packaging or online manual for details, the easiest way to ensure a seamless connection is to speak with an expert.

For personalised advice, feel free to contact us or visit our audio shop at Sim Lim Square. Our knowledgeable team is always on hand to help you navigate the specifications and find the perfect audio product that works with your existing setup.

We do not currently offer a home-loan programme. We are also allowed to purchase only one demo for the audio store, and need that to be available for customers who visit us. We’re always listening and look to be able to come up with a home-loan plan one day. Any suggestions may help to implement our future audio gear loan program.

Please email ideas to crew@zeppelinandco.com