You won’t have to choose! We are both, and all in the same space.Talk to us about your playlist or favourite music, tell us where and how you will be using it (sports / on-the-go /home quality listening), and we’ll look for the best fit together.

We’re not just a retailer. We are consumers too, and we understand what it means to have a safe place to buy. We’re here to troubleshoot, advise, and find options with you even when the warranty period is over.

Instead of sifting through pages of irrelevant content and paid reviews on Google, trust our professionalism, our willingness to listen, and your own ears.

Warranty coverage depends on the brand or distributor policy. Standard warranty coverage typically ranges between one to two years. All manufacturing defects are covered and all wear and tear or misuse is excluded from policy.

Examples of inclusions due to manufacturing defects:
1. One side of your earphone / headphone stops working. Item otherwise in good condition.
2. Bluetooth stopped working.
3. Battery stopped charging.

Examples of exclusions due to user-induced defect:
1. Pet chewed on my cable.
2. Cable got caught in door, I pulled, and it broke.
3. Dropped non-IPX rated item in water

Let us know what happened, we’ll be happy to help the best we can, or advise on options. Honesty is the best policy.

Yes, as long as the source is legitimate, and from an authorised retailer. Proof of price quoted is required. We will keep you anonymous, of course.

We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, PayNow, various buy-now-pay-later merchant schemes such as PACE, GrabPay, NETS and good old Cash. Cheques will need to be cleared before collection of item(s).

Credit card instalment plans for 6 to 12 months are also available as long as you own a DBS issued credit card.

This is our favourite question and our analogies are ready.

It’s about living better, hearing better. You can always enjoy a cup of coffee without going all the way to roast your own beans. You might not be able to describe its flavour, but we are certain you will know, if you like it more or less. What we’re saying is that it doesn’t have to be instant coffee 3-in-one sachets either. Respect our ears, protect our hearing — Because good sound reduces stress, bad sound is just noise and causes stress.

Yes, most definitely! At Zepp, we take a lot of care to source and curate brands from all over the world to your doorstep and convenience.

A good part of this sourcing involves dealing and communicating directly with the brand manufacturers or the official distributors. So rest assured, sit back, and enjoy the products at your disposal.

In order of preference and response time [#1 being the best]


1. Visit our store. We always attend to people in our cafe first, before we attend to messages, because we appreciate them taking time to visit us. Conversations are always better and more efficient when face-to-face, that’s why we started with a brick and mortar store.

2. WhatsApp/ Call +65 9337 9655
3. Facebook / Instagram @zeppelinandco
4. Carousell @zeppelinandco
5. Email (2-3 working days) crew@zeppelinandco.com

We do not have a return / refund policy. We are not Amazon and don't pretend to be. One day, if there are enough audiophiles in the world and our scale allows us to, we may be able to.

Meantime, we strongly encourage testing before purchase and the crew will not be obliged to exchange, return, nor refund due to change of mind or for any other reasons.

***Made-to-order products are strictly non-refundable.

Extended wait times due to customs clearance, manufacturer's or distributor's fulfillment schedule that are unforeseen may not be allowed a refund.

We are all inclusive without discrimination, and do our best to put a smile on everyone's faces at the end of the day. This is a passion project, we hope everyone who comes to Zepp will continue to look forward to visiting us or being our customer again.

However, it is in our policy to protect our crew so they continue to work in a safe environment, helping everyone with their audio choices.

We have blacklisted unreasonable customers who are abusive to our crew or equipment.