AUDIO. Coffee. People.

You won’t have to choose! We are both, and all in the same space. Talk to us about your playlist or favourite music, tell us where and how you will be using it (sports / on-the-go /home quality listening), and we’ll look for the best fit together.

When you would like a break, put down the music gear, and have a cup of coffee, tea, or cakes that we have on our menu.

We would love to, but we chose to respect brand policies. There are certain brands that restrict sales to Singapore only, hence we’ve locked our website to keep it domestic. However, do contact us here, or drop us a WhatsApp at +65 93379655, and let us know which item(s) you are looking to purchase. We will be in touch with the next steps.

Please also take time to read this about warranty and service coverage outside Singapore before we ship to you.

• There will be no charge(s) for services and repairs if item(s) are within warranty period and terms.
• You’ll just have to cover the shipping costs to and fro Singapore. We will take care of shipping costs to and from the manufacturer/ service centre.

In cases where a replacement is necessary within 14 days of receiving the item, we will ship your replacement once your defective item is received, and a tracking number will be provided.

If warranty period is over, we continue to assist you in getting item(s) repaired or replaced. There may be a service fee if we are billed by the manufacturer. We will inform you of any charges before we proceed.

Unfortunately, we do not yet have a return / refund policy. We also don't sell returned products as new.

We strongly encourage testing before purchase and the crew will not be obliged to exchange, return, nor refund due to change of mind or for any other reasons.

***Made to order products are strictly non-refundable.

Extended wait times due to customs clearance, manufacturer's or distributor’s fulfillment schedule that are unforeseen will not be granted refunds.

Warranty coverage depends on the brand or distributor policy. Standard warranty coverage typically ranges between one to two years. All manufacturing defects are covered and all wear and tear or misuse is excluded from policy.

Examples of inclusions due to manufacturing defects:
1. One side of your earphone / headphone stops working. Item otherwise in good condition.
2. Bluetooth stopped working.
3. Battery stopped charging.

Examples of exclusions due to user-induced defect:
1. Pet chewed on my cable.
2. Cable got caught in door, I pulled, and it broke.
3. Dropped non-IPX rated item in water

Let us know what happened, we’ll be happy to help the best we can, or advise on options. Honesty is the best policy.

Yes, as long as the source is legitimate, and from an authorised retailer. Proof of price quoted is required. We will keep you anonymous, of course.

Don’t be too quick to throw them away. Let us know which brand / make it is, and you might have the option to replace the earpads from our accessories collection.

You won’t have to choose! We are both, and all in the same space.Talk to us about your playlist or favourite music, tell us where and how you will be using it (sports / on-the-go /home quality listening), and we’ll look for the best fit together.

You won’t have to choose! We are both, and all in the same space.Talk to us about your playlist or favourite music, tell us where and how you will be using it (sports / on-the-go /home quality listening), and we’ll look for the best fit together.

We’re not just a retailer. We are consumers too, and we understand what it means to have a safe place to buy. We’re here to troubleshoot, advise, and find options with you even when the warranty period is over.

Instead of sifting through pages of irrelevant content and paid reviews on Google, trust our professionalism, our willingness to listen, and your own ears.

Yes, most definitely! At Zepp, we take a lot of care to source and curate brands from all over the world to your doorstep and convenience.

A good part of this sourcing involves dealing and communicating directly with the brand manufacturers or the official distributors. So rest assured, sit back, and enjoy the products at your disposal.

[A full writeup is coming your way soon...!]

We do not have a home-loan program currently. We also are allowed to purchase only one demo for the store, and need that to be available for customers who visit us. We’re always listening and look to be able to come up with a home-loan plan one day. Any suggestions may help to implement our future audio gear loan program.

Please email ideas to crew@zeppelinandco.com